Questions about visiting the Duomo or choosing a tour? Here is how to reach us — and who to contact for an existing booking.
Florence Duomo Tours is an independent guide to visiting the Duomo. We are happy to help with questions about the site, the passes and choosing between the tours we list. For anything to do with an existing booking — changes, cancellations, refunds, meeting points or timing — the fastest answer comes from the operator directly, using the details on your booking confirmation, because we are not the operator or the ticket office.
We can help with: which pass covers the dome, how the tours differ, opening hours, accessibility, and general planning for your visit.
Please contact the operator for: changing or cancelling a booking, refunds, exact meeting points, lost tickets, or anything specific to a reservation — their contact details are on your confirmation email.
Meanwhile, you can compare all Florence Duomo tours, read the FAQs, or plan with the visiting guide.